We know it’s frustrating when a server restarts while you’re in-game because you didn’t get the notification on Twitter or our Discord about it happening (all the sudden, your hands just freeze in an awkward position because the server is offline). Minor Content Update Coming This Month - In Game Alerts This week, we hired an additional support agent to help get that response time lower. In just the first couple days, we received over 3,000 support tickets and we were also working around the clock to help everyone as quickly as possible. We’re now seeing the vast majority of people getting in the game when they want to play and having a smooth experience.īy the way, if you had submitted a support ticket, we just want to thank you for your patience as we tried to work through those as fast as possible, but couldn’t often respond as quickly as we would have liked. Though there’s still some things we’re working on, the most glaring voice chat and login issues have been resolved. We will, however, strive to confirm all of the features that will eventually be in Zenith, just understand that we can’t always commit to an exact timeline.Īnyway, it’s been one crazy and exciting adventure already launching Zenith and we’re excited to show you just a little of what we’ve been working on now: Understand that we just want to be careful about creating expectations that may change. At the same time, our biggest strength is our ability to change directions quickly based on community feedback, so we will not project our complete long term roadmap as it’s constantly changing and shifting. Transparency and Doing Right By The Player is a core tenet of Ramen VR’s DNA and we’ll always do our best to share everything we’re working on. We know we have a long way to go (at least until we reach where WE want Zenith to be), but we’re just getting started and this journey of building Zenith is going to be so much better with all of you a part of it! We are absolutely blown away by how much love and support you’ve already shown and it has encouraged and motivated us to want to work even harder to make Zenith not only our dream game, but yours also. We cannot thank you enough for believing in what we’re building with Zenith.
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